Call Minding & Telephone Answering
A phone call may be the first contact your caller has with your business so it’s important that they receive a warm greeting. It could be their first opinion of your business; we won’t let you or them down.
No double bookings or missed appointments, our diary management will put you in control. If you’re busy seeing clients, we will book in your appointments while you keep working.
Live Chat & Email Monitoring
Visitors to your website can ask questions and receive instant answers. Inundated with emails? We will read through them, deal with your customers' questions and keep that inbox manageable.
Give your business an established, professional image. A real ‘business’ address that can be used as your official office address. Keep your personal address private.
Back Office Support
Our experienced admin team can handle the many jobs that you are juggling every day. Delegate the tasks to us leaving you free to work on what you enjoy.
As a company we have over 20 years' experience. We know how to support businesses and can do this effectively from our offices in Buckingham. No overheads, staff costs, sickness or holiday to pay for and we will always be here when you need us.
What Makes us Different
It’s the personal touch, the attention to detail and the dedication to your business. We will put the heart of your business in the heart of our business.
Customer service is not a department. Every member of our team will ensure your customers are treated with complete care
Deadlines are important, we will meet targets and not let your plans run over schedule
You have busy days and then quiet weeks, we are available as and when you need us. You only pay for what you use
Our team have a wide range of experience, giving you multiple skills wrapped into one person
Dedicated to take the pressure away from you and give you more time
Our services are built around your needs and requests
Have Questions About
All of our services are available individually or as part of a package. Use the services that will benefit you. With our wide range of experiences if you can’t see what you need contact us and find out how we will help.
No, after three months our agreements can be ended with one months notice.Posted in Virtual Address.
Yes! We have prices starting as low as £25 a month for call minding, and £19 an hour for admin, with no minimum charge. We work for you as and when you need us.Posted in Back Office Support, Call Minding.
Yes, our friendly receptionists are available from 8.30am to 5.30pm Monday to Friday.Posted in Virtual Address.
Yes, you are free to use your Buckingham business address across all marketing and communications including letterheads, business cards and website.Posted in Virtual Address.
We've already helped 100's of companies with daily tasks
You can do anything but you can’t always do everything. That’s when we can step in and support you.
We use Smart Office Services to answer calls for our technical support department. They help callers through the initial steps of resolving any issues and then take full details for us to contact the caller.
The service we receive means we are free to carry on with development work knowing that our callers are being supported. The team at Smart Office Services are always helpful and professional and a valuable addition to our business
Mark CoxDC Software
Smart Office Services are much more professional and less expensive than when we employed our own staff.
It’s like having full secretarial and office management at a fraction of the price – everyone who calls thinks we are in adjoining offices, if it wasn’t for the sound of the surf behind me! I love it when they take my calls, because I don’t have to! I’m working, even when I’m not! I can’t recommend SOS enough. I guess I’ve told dozens of people how well they look after me.
Paul WilliamsonSpeed Source
I have been a client of SOS for fourteen years now and I use them to take my calls, run my diary and do my book keeping etc. This leaves me available to run my business and carry out my work, knowing that all the administration work is being taken care of.
This facility not only helps myself but helps my customers, who frequently remark on the helpful and efficient nature of the girls that deal with their telephone enquiries.
John CollinsJohn Collins Electrical Ltd
Without the exceptional service which I have received, my business would not have grown into the brand which it has now become. Not only have the staff at SOS provided the service I needed, they have exceeded all expectations and are continuing to take on more and more of my business activity. They made it their mission to understand my industry thus being able to provide me with a bespoke service.
TracieTracie Giles International
We have worked with Balmer for a number of years and found them professional at all times. They have a range of pricing options cleverly designed to meet the needs of their clients.
They took the time to understand our business and know what we do when they get initial enquiry call, whenever possible are a filter to the sales calls we probably all get regularly.
The Balmer team are very professional and efficient. They are great ambassadors for us and take calls from clients and candidates whenever we are away from the office. They also offer a number of other complimentary support services which are very useful when required . They are a quality partner that definitely “add value” to our business.
We are very pleased with the support provided by Balmer and would happily recommend them to other businesses.
Managing DirectorXclusive Recruitment
Keep up to date with latest business topics and read our tips to help you run your business smoothly.
Top Tips For Running An Efficient Diary
At first glance, anyone can keep a diary but to effectively manage your time is far more difficult and takes a lot of skill. Scheduling reminders and colour coding are just some of the processes we use to help manage your diary efficiently. Read on for more of our top tips...
How to effectively work from home
The Coronavirus came upon us so suddenly and, like other companies, we had to quickly organise a different way of working to limit disruption. Wherever possible, employees were asked to work from home so how did we make this work?
How to Become Organised in the Office
Becoming organised is probably the most important skill a small business and its’ employees can acquire. When we’re organised, we think more clearly and are ready to tackle whatever comes our way. Working in a chaotic, untidy environment is likely to give us brain fog and will obviously slow down our progress.