Nobody likes automated messages

Don’t leave your customers going through to automated messages. Our friendly, professional service will greet your callers with a warm welcome, enhancing your customer experience, leaving your customers feeling valued and talking highly of the services they receive from your business.

Our telephone answering is built around your needs, tailored and bespoke to you. We are very proud of the customer service we deliver and working alongside you, understanding your business, we will add value to the services you provide.

Focus On Your Day
No Lost Business

Why Choose Us?

We have over 20 years’ experience and know the importance of excellent customer service. We are not a call centre, we are part of your business and will work hard to ensure your callers receive the service that exceeds their expectations.

Flexibility

Your calls can be answered all day, every day, while you are in meetings, for an afternoon allowing you to concentrate on that project or the occasional take a day away from the office.

Reliability

Always here when you need us, transfer the calls and we seamlessly fit into your business.

Local numbers

We will give you a local number to your area, anywhere in the UK. You can advertise this on your marketing material or keep your current number and divert your calls through. Keeping your mobile number personal.

Reporting

We can send you monthly reports, showing peak times of calls. Allowing you to adapt your marketing and planning to fit in around this.

Bespoke approach

Discuss your requirements with us. You and your business are unique, if it matters to you, it matters to us.

Easy set up

Transferring your calls to us is easy and can be done within 24 hours. This time tomorrow you can have a break from the constant ringing.

Customer service

All of our PA’s are UK based and have excellent customer service skills.

Calls transferred

When you are available calls can be transferred to you and when you’re not we’ll send you the message.

We've already helped 100's of companies with daily tasks

You can do anything but you can’t always do everything. That’s when we can step in and support you.

Experts In Call Minding

Callers will always be greeted with a warm, friendly greeting. We love to help.

7,000+
Happy Customers
25,000+
Calls Answered
9,000+
Questions Answered

We have worked with Balmer for a number of years and found them professional at all times. They have a range of pricing options cleverly designed to meet the needs of their clients.

They took the time to understand our business and know what we do when they get initial enquiry call, whenever possible are a filter to the sales calls we probably all get regularly.

The Balmer team are very professional and efficient. They are great ambassadors for us and take calls from clients and candidates whenever we are away from the office. They also offer a number of other complimentary support services which are very useful when required . They are a quality partner that definitely “add value” to our business.

We are very pleased with the support provided by Balmer and would happily recommend them to other businesses.

Managing Director – Xclusive Recruitment

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Find Out How We Can Help You

Take up our 7 day free trial and see the benefit yourself.

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Have Questions About Our Service?

Trusting someone else with your callers is a big step. Your business is personal to you and you will want to make sure that any company working with you understands your business, your ethics and your goals.

We have answered many questions below but please contact us if you can’t find the answer below or want to discuss how we will help you.

Can I afford a Virtual Assistant?

Yes! We have prices starting as low as £25 a month for call minding, and £19 an hour for admin, with no minimum charge. We work for you as and when you need us.

Posted in Back Office Support, Call Minding.
Can my virtual assistant manage my inbound and outbound calls?

Yes! Not only do we manage your inbound calls, we are able to make outbound calls on your behalf. This may be to manage your diary, pass on a message or purchase items.

Posted in Call Minding.
Do I have to commit to a certain amount of hours each week?

No, we have packages for call minding or you can chose 'Pay As You Go'. On the admin side we charge hourly, allowing you to be flexible with the work you need completing, Use the service only when needed.

Posted in Back Office Support, Call Minding.
How do you know how to handle the calls?

We will have a call consultation with you before we take over your calls. This will allow us to find out the information that we need to know to handle your calls. We will ask you how you want us to answer the phone, what you would like us to do with callers and what the best way to contact you is.

Posted in Call Minding.
How does the free trial work?

Talk to us about how you want your calls dealt with, give us some security information and away we go, relax for a week knowing your calls are being professionally dealt with!

Posted in Call Minding.
What about calls out of hours?

We have bespoke voice messages for out of hours. These can be emailed to you directly, as they are received or we will listen to them before 9am the next morning and deal with queries or pas messages through to the correct person.

If you would like your phones answered by us out of hours, please contact us to discuss what hours you would like covered.

Posted in Call Minding.
What happens if my PA is on holiday or sick?

Even if you have a dedicated personal assistant we will always make sure there is a second person together with notes and full training, Another personal assistant will always be available meaning you will have no disruption in services.

Posted in Back Office Support, Call Minding, Diary Management, Live Chat / Email Monitoring.
Will I receive my own dedicated number?

Yes, we can offer local numbers, national numbers and 0800/0300 numbers, depending on what would suit you best.

Posted in Call Minding.
Will my details and business be kept confidential?

We work within all GDPR guidelines and do not share any information with third parties, unless instructed by you.

All of our staff have signed confidentiality agreements.

Posted in Back Office Support, Call Minding, Diary Management, Live Chat / Email Monitoring, Virtual Address.

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