Looking for something specific?

Back Office SupportCall MindingDiary ManagementLive Chat / Email MonitoringVirtual Address
Am I tied to a long term contract?

No, after three months our agreements can be ended with one months notice.

Posted in Virtual Address.
Can I afford a Virtual Assistant?

Yes! We have prices starting as low as £25 a month for call minding, and £19 an hour for admin, with no minimum charge. We work for you as and when you need us.

Posted in Back Office Support, Call Minding.
Can I ask someone else to collect my mail?

Yes, please make prior arrangements with Smart Office Services via info@smartofficeservices.co.uk or call 01280 815621, we will ask for proof of ID upon collection.

Posted in Virtual Address.
Can I collect mail from your office?

Yes, our friendly receptionists are available from 8.30am to 5.30pm Monday to Friday.

Posted in Virtual Address.
Can I use the virtual office business address on marketing materials?

Yes, you are free to use your Buckingham business address across all marketing and communications including letterheads, business cards and website.

Posted in Virtual Address.
Can my virtual assistant manage my inbound and outbound calls?

Yes! Not only do we manage your inbound calls, we are able to make outbound calls on your behalf. This may be to manage your diary, pass on a message or purchase items.

Posted in Call Minding.
Can you scan and send post to me?

Yes, we will scan and email your post without any additional charges.

Posted in Virtual Address.
Do I have to commit to a certain amount of hours each week?

No, we have packages for call minding or you can chose 'Pay As You Go'. On the admin side we charge hourly, allowing you to be flexible with the work you need completing, Use the service only when needed.

Posted in Back Office Support, Call Minding.
Do you accept parcels?

Yes, subject to your mail package, we will accept small parcels as per Royal Mail’s Small Parcel Guidelines.

(Small parcels will not exceed: Length: 45cm Width: 35cm Depth: 16cm Weight limit: 2kg). Additionally, we are unable to accept any item containing dangerous, live or perishable goods. Balmer may refuse to accept any item it considers to be unreasonable or unlawful.

Posted in Virtual Address.
How do you know how to handle the calls?

We will have a call consultation with you before we take over your calls. This will allow us to find out the information that we need to know to handle your calls. We will ask you how you want us to answer the phone, what you would like us to do with callers and what the best way to contact you is.

Posted in Call Minding.
How does the free trial work?

Talk to us about how you want your calls dealt with, give us some security information and away we go, relax for a week knowing your calls are being professionally dealt with!

Posted in Call Minding.
How frequently is mail forwarded?

You choose how often you would like your mail. By default we send all post at the end of the week. If you would like this daily, bi-weekly or monthly please request this when we set up your mailing address. (There is an additional charge for postage costs associated with this).

Posted in Virtual Address.
How long will you hold my post?

All post will be held for up to 30 days from the date it is received.

Posted in Virtual Address.
How many hours work do I have to sign up for?

None! We don’t have a minimum charge for admin hours as this is a hourly rate, we are available as and when you need us.

Posted in Back Office Support, Diary Management.
How soon can I start?

Once we have received your ID your address can be set up within 24 hours.

Posted in Virtual Address.
What about calls out of hours?

We have bespoke voice messages for out of hours. These can be emailed to you directly, as they are received or we will listen to them before 9am the next morning and deal with queries or pas messages through to the correct person.

If you would like your phones answered by us out of hours, please contact us to discuss what hours you would like covered.

Posted in Call Minding.
What happens if my PA is on holiday or sick?

Even if you have a dedicated personal assistant we will always make sure there is a second person together with notes and full training, Another personal assistant will always be available meaning you will have no disruption in services.

Posted in Back Office Support, Call Minding, Diary Management, Live Chat / Email Monitoring.
What will my new company address be?

Whiteleaf Business Centre, 11 Little Balmer, Buckingham, Bucks, MK18 1TF.


Posted in Virtual Address.
Will I receive my own dedicated number?

Yes, we can offer local numbers, national numbers and 0800/0300 numbers, depending on what would suit you best.

Posted in Call Minding.
Will my details and business be kept confidential?

We work within all GDPR guidelines and do not share any information with third parties, unless instructed by you.

All of our staff have signed confidentiality agreements.

Posted in Back Office Support, Call Minding, Diary Management, Live Chat / Email Monitoring, Virtual Address.
Still need help?

Contact a friendly member of our team.

01280 815621
Weekdays 9-5
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